Sophie (Amanda Seyfried) is a New York writer who goes to Verona, Italy with her fiance (Gael Garcia Bernal) who is there for a business trip. When her boyfriend becomes too pre-occupied with work, Amanda sets off the streets of Verona alone, and she walks up to Juliet's courtyard of Shakespeare fame. She notices hundreds of notes stuck to the wall, from lovers seeking advice. This fascinates her and by the end of the day she sees a woman taking down the notes and taking them to a small office. Sophie learns that they are the secretaries of Juliet, just a group of women who answer each note one by one giving the lovelorn comfort. Sophie then returns succeeding days and discovers a note from a British lady who has lost her love of decades, Lorenzo. Sophie writes to her. One day, a young British guy and older woman drop by to look for Sophie. It was Claire (Vanessa Redgrave) the woman she wrote to, accompanied by her grandson Charlie. Claire is in Verona to look for Lorenzo and Sophie accompanies them on a road trip across Italy to document everything. Charlie thinks the whole idea is a bad one that gives his grandmother false hope, so he is annoyed by Sophie and vice versa. Eventually, they see each other in a better light. The trip takes them to many "Lorenzos" but he is not the one they are looking for. At the end of the trip, the two share a kiss but realize it could be a mistake. Driving home, they serendipitously run into the real Lorenzo and he and Claire rekindle their romance. Sophie goes back to Verona, but when Charlie runs after her he sees her with her fiance and lets her go. Sophie goes back to New York and breaks it off with her fiance. She is invited to go back to Italy to Claire's wedding. She sees Charlie with another woman, and loses hope. But Charlie tells her it's his cousin, so the two finally get together.
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Best part of story, including ending:
I love the Italian setting and premise of Romeo and Juliet helping lovers centuries later, guiding hopeless romantics.
Best scene in story:
When you think that Claire will not get her happy ending but she does.
Opinion about the main character:
She is a hopeless romantic and sees the beauty and love in many things.